Eligibility for Returns:
The request to return the Mobile Phones must be made within 7 days from the date of delivery.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Return Process:
To initiate a return, please contact our customer support team at team@shoponkart.shop or call us at +91 9389757959 with your order number and the reason for the return.
Our team will guide you through the return process and provide you with a return shipping address.
Refunds:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
Shipping Costs:
Customers are responsible for paying the return shipping costs unless the item was damaged or incorrect.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges:
We only replace Mobile Phones if they are defective or damaged. If you need to exchange an item, please contact us at team@shoponkart.shop
Changes to the Policy:
shoponkart.shop reserves the right to modify or update this return policy at any time. Customers are advised to review the policy regularly.
For any queries related to returns, please contact our customer support team.
